Customer Support
Customer Support is a feature for managing in-game customer inquiries (tickets). You can review inquiries submitted by players, write responses, and manage response templates and categories.
Activate Service
To use the Customer Support feature, you must first activate the service. Click the activation button to start the service.
Ticket Management
The customer support page consists of the Tickets, Templates, and Categories tabs.
Ticket List
In the tickets tab, you can search and view submitted inquiries.
| Field | Description |
|---|---|
| Category | Inquiry category |
| Language | Inquiry language |
| Title | Inquiry title |
| Nickname | Nickname of the player who submitted the inquiry |
| Status | Inquiry processing status |
| Response Date | Response written date |
| Created Date | Inquiry submission date |
| Actions | Delete button |
Ticket Details
Click the title in the ticket list to navigate to the ticket detail page. On the detail page, you can review the inquiry content and write a response.
Inquirer Information
| Field | Description |
|---|---|
| Player ID | Player ID who submitted the inquiry |
| Name | Player name |
| Player email | |
| Purchase Count | Player's in-app purchase count |
| Purchase Amount | Player's total in-app purchase amount |
Write Response
| Field | Description |
|---|---|
| Response Template * | Select a pre-written response template. When selected, the content is automatically filled in the editor |
| Response Content * | Use the editor to write the response content |
For inquiries with attachments, you can click on the attachments to view them.
Template Management
In the templates tab, you can manage frequently used responses as templates.
Template List
| Field | Description |
|---|---|
| Language | Template language |
| Category | Template category |
| Title | Template title |
| Created Date | Template creation date |
| Actions | Edit, Delete buttons |
Register Template
To register a new template, click the Register button at the bottom of the list.
| Field | Description |
|---|---|
| Language * | Select the template language |
| Category * | Select the template category |
| Title * | Enter the template title |
| Content * | Use the editor to write the template content |
Category Management
In the categories tab, you can manage inquiry categories.
Category List
| Field | Description |
|---|---|
| Category | Category name |
| Language | Category language |
| Created Date | Category creation date |
| Actions | Edit, Delete buttons |
Register Category
To register a new category, click the Register button at the bottom of the list.
| Field | Description |
|---|---|
| Language * | Select the category language |
| Category * | Enter the category name |
| Template | Enter the default template for this category. This will be used as the default form when submitting inquiries |